تخطيط النظام والتصميم ودعم ما بعد البيع

Effective Date: October 3, 2024
Last Updated: May 15, 2025

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client,” “User,” or “you”) and Hinology Technology Consulting LLC, as the applicable contracting entity identified in the relevant proposal, statement of work, order form, engagement letter, invoice, or other written agreement (“Hinology,” “Company,” “we,” “us,” or “our”).

These Terms govern your access to and use of the websites https://hinology.co and https://hinology.com.qa (collectively, the “Site”) and the professional, advisory, technology, consulting, engineering, assessment, and related services provided by Hinology (the “Services”).

By accessing the Site, requesting Services, accepting a proposal, executing a statement of work, or otherwise engaging Hinology, you agree to these Terms and our Privacy Policy.

If a separate written agreement, proposal, statement of work (“SOW”), order form, engagement letter, or service agreement contains terms that conflict with these Terms, the terms of that specific written agreement will control with respect to the applicable engagement.

1. Scope of Services

Hinology provides business-to-business technology consulting, governance, risk, compliance, engineering, and strategic advisory services.

Services may include, without limitation:

• AI governance and enterprise AI risk management
• ISO/IEC 42001 readiness, implementation advisory, governance frameworks, and management-system support
• Enterprise governance, risk, and compliance (“GRC”) advisory
• Data governance, privacy, data classification, data lifecycle, and regulatory compliance advisory
• Third-party risk management (“TPRM”), vendor risk, supply-chain risk, and due-diligence advisory
• Regulatory readiness, compliance gap assessments, control assessments, and audit-readiness support
• Policy architecture, policy development, governance frameworks, and operational control design
• Cybersecurity governance, cybersecurity risk oversight, digital resilience, and security advisory
• Post-quantum cryptography and quantum-readiness advisory, assessment, strategy, and migration planning
• Enterprise risk management and operational resilience advisory
• IT strategy and technology consulting
• System planning, architecture, design, and technical advisory
• Software and systems engineering
• Custom software development and technology integration
• Cloud, enterprise architecture, and digital infrastructure advisory
• AI, machine learning, and Internet of Things advisory
• Industry 4.0, smart infrastructure, digital transformation, and digital-resilience advisory
• Technical project oversight, quality assurance, implementation governance, and commissioning advisory
• Other technology and professional services agreed in writing between Hinology and the Client

The precise scope, deliverables, responsibilities, assumptions, exclusions, milestones, pricing, and timeline for a specific engagement may be defined in a proposal, SOW, order form, engagement letter, contract, or other written agreement.

Hinology may use qualified personnel, subcontractors, technology providers, specialist partners, or third-party platforms where reasonably necessary to deliver the Services, subject to applicable confidentiality, security, and contractual requirements.

2. Nature of Advisory Services

Hinology provides technology, governance, risk, compliance, engineering, and strategic advisory services.

Unless expressly agreed in writing and where legally permitted, the Services do not constitute:

• Legal representation or legal advice
• Statutory financial audit services
• Accounting or tax advice
• Investment or financial advice
• Certification-body services
• Regulatory approval
• A guarantee of certification, accreditation, regulatory acceptance, or compliance outcome

Any regulatory, compliance, governance, cybersecurity, privacy, AI, or risk assessment represents Hinology’s professional analysis based on information available at the time of the engagement.

The Client remains responsible for its management decisions, legal obligations, regulatory obligations, implementation decisions, systems, controls, and business operations.

Where appropriate, Clients should obtain independent legal, financial, regulatory, tax, or other specialist advice.

3. Eligibility and Authority

You must be at least 18 years old and have the legal capacity to enter into a binding agreement.

If you are accessing the Site or engaging Hinology on behalf of a company, government entity, institution, partnership, or other organization, you represent that you have authority to bind that organization to the applicable agreement.

4. Client Responsibilities

The Client agrees to:

• Provide accurate, complete, current, and timely information reasonably required for the Services.
• Provide reasonable access to relevant personnel, documentation, systems, policies, data, environments, and other resources required for the engagement.
• Ensure that it has all necessary rights and permissions to provide information, documentation, systems access, or data to Hinology.
• Use Hinology Services and deliverables only for lawful purposes.
• Comply with applicable laws, regulations, contractual obligations, and regulatory requirements.
• Maintain appropriate security for its own systems, accounts, credentials, and environments.
• Promptly notify Hinology of material changes that may affect the scope or accuracy of an assessment.
• Review deliverables and provide approvals, comments, or decisions within agreed timelines.

Hinology will not be responsible for delays, inaccuracies, additional costs, or deficiencies caused by incomplete, incorrect, delayed, inaccessible, or misleading information supplied by the Client or third parties.

5. Fees, Payment and Billing

Fees, currency, milestones, payment schedules, expenses, taxes, and commercial terms will be specified in the applicable proposal, SOW, order form, invoice, or written agreement.

Unless otherwise agreed in writing:

• Payment is due according to the payment terms stated on the applicable invoice or agreement.
• The Client is responsible for all applicable taxes, duties, bank charges, transfer fees, or similar charges, excluding taxes imposed directly on Hinology’s net income.
• Hinology may suspend work or withhold deliverables if undisputed invoices become overdue.
• The Client remains responsible for fees associated with completed work, committed resources, approved third-party costs, and non-cancellable expenses.
• Payments are non-refundable except where expressly provided in the applicable written agreement or required by applicable law.

Hinology may revise pricing for future engagements or renewals. Pricing changes do not retroactively change fees already agreed for a signed engagement unless both parties agree in writing.

6. Changes in Scope

Any work requested outside the agreed scope may require a written change request, revised proposal, additional SOW, revised timeline, or additional fees.

Hinology is not required to perform work materially outside the agreed scope until the parties have agreed on the applicable commercial and delivery terms.

7. Intellectual Property

Each party retains ownership of intellectual property, methodologies, software, templates, frameworks, materials, processes, tools, know-how, documentation, trademarks, data, and other proprietary assets owned or developed by that party independently of the engagement (“Background Intellectual Property”).

Unless otherwise agreed in writing:

• Hinology retains ownership of its pre-existing methodologies, templates, frameworks, software, tools, libraries, processes, know-how, reusable components, and intellectual property.
• The Client retains ownership of its pre-existing data, systems, trademarks, documentation, proprietary information, and intellectual property.
• Ownership or licensing rights relating to custom deliverables will be determined by the applicable proposal or SOW.
• Where ownership of a deliverable is not expressly transferred, Hinology grants the Client a non-exclusive, non-transferable license to use the deliverable internally for the purpose for which it was provided.

No party may copy, reverse engineer, reproduce, commercialize, distribute, resell, sublicense, or misuse the other party’s proprietary materials except where expressly permitted in writing or by applicable law.

8. Confidentiality

Each party may receive confidential or proprietary information from the other party.

Each party agrees to:

• Protect confidential information using reasonable safeguards.
• Use confidential information only for purposes connected with the engagement.
• Limit disclosure to personnel, advisors, subcontractors, or service providers who need the information and who are subject to appropriate confidentiality obligations.
• Not disclose confidential information to third parties without authorization, except where required by law, regulation, court order, or competent authority.

Confidentiality obligations do not apply to information that:

• Is publicly available through no breach of these Terms.
• Was lawfully known to the receiving party before disclosure.
• Is independently developed without use of confidential information.
• Is lawfully received from a third party without confidentiality restrictions.

Where legally permitted, a party required to disclose confidential information should provide reasonable notice to the other party.

9. Data Protection and Security

Each party will comply with applicable data protection and privacy laws relevant to its responsibilities under an engagement.

Hinology will use reasonable administrative, organizational, and technical measures appropriate to the nature of the Services and information handled.

The Client is responsible for ensuring that it has a lawful basis and appropriate authority to provide any personal data or confidential information to Hinology.

Where required, the parties may enter into a separate Data Processing Agreement or other privacy documentation.

No computer system, network, cloud environment, software platform, cybersecurity control, or data-transfer method can be guaranteed to be completely secure. Hinology therefore does not warrant that security incidents, vulnerabilities, unauthorized access, or data loss can never occur.

Use of personal information through the Site is also governed by Hinology’s Privacy Policy.

10. Third-Party Platforms, Providers and External Dependencies

The Services may depend on third-party technologies, software, cloud platforms, data sources, vendors, regulators, certification bodies, authorities, government systems, telecommunications providers, or other external parties.

Hinology does not control such third parties and is not responsible for:

• Third-party outages or service interruptions
• Changes to third-party products, APIs, pricing, policies, functionality, or availability
• Government or regulatory processing times
• Certification-body decisions
• Regulatory approvals, rejections, interpretations, or delays
• Vendor decisions or third-party risk ratings
• Failures caused by systems or environments outside Hinology’s reasonable control

Hinology may provide advice, assessments, documentation, remediation recommendations, migration plans, evidence packages, or readiness support, but final decisions by regulators, certification bodies, authorities, vendors, or other third parties remain outside Hinology’s control.

11. Professional Judgement and Reliance on Information

Recommendations, assessments, reports, maturity scores, risk classifications, roadmaps, gap analyses, and other deliverables are based on the information, evidence, scope, assumptions, standards, technologies, laws, and regulatory requirements available at the time the work is performed.

Technology, cybersecurity threats, regulations, standards, AI systems, and business environments evolve continuously.

Unless expressly included in an ongoing engagement, Hinology has no obligation to continuously update a completed deliverable after delivery because of subsequent changes in law, regulation, technology, systems, facts, or circumstances.

12. Suspension and Termination

Hinology may suspend or terminate Services where:

• The Client materially breaches these Terms or an applicable agreement.
• Undisputed payments remain materially overdue.
• Continuing the engagement would violate applicable law or regulatory requirements.
• Continued access creates a material cybersecurity, legal, operational, or reputational risk.
• The Client misuses Hinology systems, intellectual property, or Services.

The Client may terminate an engagement in accordance with the termination provisions of the applicable proposal, SOW, service agreement, or other written agreement.

Termination does not affect payment obligations, confidentiality obligations, intellectual property rights, accrued rights, or provisions that by their nature are intended to survive termination.

13. Disclaimer of Warranties

Hinology will perform professional Services using reasonable skill and care consistent with the scope of the applicable engagement.

Except where expressly stated in writing and to the maximum extent permitted by law, the Site and Services are otherwise provided on an “as available” basis.

Hinology does not guarantee:

• Uninterrupted or error-free website availability
• Elimination of every cybersecurity vulnerability
• Detection of every risk, threat, control weakness, or compliance issue
• Achievement of a particular commercial result
• Regulatory approval
• Certification or accreditation
• Successful implementation by third parties
• Complete prevention of cyber incidents, data breaches, outages, losses, or failures

No governance, compliance, cybersecurity, AI, risk-management, or technology programme can eliminate all risk.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Hinology will not be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages, including loss of profits, revenue, business opportunity, goodwill, anticipated savings, data, or business interruption, arising from or related to the Site or Services.

Unless otherwise stated in the applicable written agreement, Hinology’s aggregate liability arising out of or relating to a specific engagement will not exceed the fees actually paid to Hinology for the Services giving rise to the claim during the twelve months preceding the event giving rise to liability.

Nothing in these Terms excludes or limits liability to the extent that such liability cannot lawfully be excluded or limited.

15. Force Majeure

Neither party will be liable for delay or failure to perform obligations caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, governmental actions, sanctions, widespread cyber incidents, utility failures, internet or telecommunications failures, labor disruptions, epidemics, pandemics, or material failures of third-party infrastructure.

The affected party will use reasonable efforts to mitigate the impact of the event.

16. Governing Law and Jurisdiction

The applicable contracting entity will be identified in the relevant proposal, SOW, engagement letter, order form, invoice, or other written agreement.

Qatar Engagements

Where the contracting entity is Hinology Technology Consulting LLC established in the Qatar Financial Centre, these Terms and the applicable engagement will be governed by the applicable laws and regulations of the Qatar Financial Centre, unless otherwise agreed in writing.

Subject to any different dispute-resolution provision agreed in writing, disputes falling within its jurisdiction may be submitted to the Qatar International Court and Dispute Resolution Centre in accordance with applicable QFC laws and procedures.

United States Engagements

Where the contracting entity is Hinology Technology Consulting LLC established in Delaware, United States, these Terms and the applicable engagement will be governed by the laws of the State of Delaware, without regard to conflict-of-law principles, unless otherwise agreed in writing.

Subject to any alternative dispute-resolution clause agreed in writing, the parties consent to the jurisdiction of the competent state or federal courts located in Delaware.

17. Changes to These Terms

Hinology may update these Terms from time to time.

Updated Terms will be posted on the Site.

Where changes materially affect an existing paid engagement, the terms of any signed agreement, SOW, or proposal will continue to govern that engagement unless the parties agree otherwise in writing.

Continued use of the Site after updated Terms are published constitutes acceptance of the updated website terms to the extent permitted by applicable law.

18. Severability

If any provision of these Terms is held to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will remain in effect.

19. Waiver

Failure by either party to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

A waiver is effective only when made in writing by an authorized representative.

20. Assignment

The Client may not assign or transfer an engagement or its rights under these Terms without Hinology’s prior written consent, except as permitted under the applicable agreement.

Hinology may assign these Terms or an engagement as part of a merger, corporate restructuring, acquisition, sale of substantially all relevant assets, or transfer to an affiliated entity, subject to applicable law and contractual obligations.

21. Entire Agreement

These Terms, together with the applicable proposal, SOW, order form, engagement letter, service agreement, Privacy Policy, and any documents expressly incorporated by reference, constitute the agreement between the parties concerning the applicable Services.

They supersede prior discussions or representations relating to the same subject matter, except where otherwise expressly agreed in writing.

22. Contact Information

Hinology Technology Consulting LLC – USA Office
1111B S Governors Ave, STE 29928
Dover, DE 19904
United States

Hinology Technology Consulting LLC – Qatar Office
QFC Tower 1, 9th Floor, Office No. 1
Balishtoor Street, Diplomatic Area, West Bay
Doha, Qatar – P.O. Box 23245

Email: [email protected]

Email: [email protected]

For questions regarding these Terms, please contact Hinology using the contact information above.